Director, Customer Support
Company: RLDatix
Location: Mount Pleasant
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Director, Customer Support |
Customer Support | North America | Hybrid or Remote RLDatix (RLD)
is on a mission to help raise the standard of care…everywhere.
Trusted by over 10,000 healthcare organizations around the world,
our solutions help improve health and care. Our applications ensure
that patients receive the best and safest care while supporting the
providers who deliver it. Joining TeamRLD means being part of a
global effort of over 2,000 team members in making a difference in
healthcare…every day. We’re searching for a North America-based
Director, Customer Support to lead our Customer Support team, so
that we can provide exceptional experiences for RLDatix customers
across our North America region and align processes worldwide. The
Director, Customer Support Operations will manage all aspects of
the Customer Support business as well as lead expansion of the
organization to serve customers across the region. How You’ll Spend
Your Time Guide departmental process streamlining by distilling
workflow best practices and implementing targeted support process
improvements Influence and collaborate with cross-functional
stakeholders to align support operations with broader business and
customer objectives Lead the integration of AI-powered tools and
automation solutions that enhance support operations and
efficiency. Utilize support performance metrics and forecasting
data to guide workforce planning and resource optimization
strategies Champion a culture of continuous improvement by
leveraging data and verified outcomes to guide support team
enhancements. What Kind of Things We’re Most Interested in You
Having Previous experience leading and scaling a customer support
function within a B2B company, ideally healthcare SaaS Proven
success in process optimization, structuring workflow best
practices, and coordinating support teams to achieve operational
efficiency and excellence In-depth knowledge on how to leverage
support metrics and forecasting data to inform strategic workforce
planning and resource deployment Hands-on experience with
enterprise software solutions, such as Salesforce and Zendesk
Ability to travel across North America up to 20% (passport
required) A knack for working cross-functionally within a fast
paced, customer-centric environment By enabling flexibility in how
we work and prioritizing employee wellness, we empower our team to
do and be their best. Our benefits package includes health, dental,
vision, life, disability insurance, 401K, paid time off, and paid
holidays. RLDatix is an equal opportunity employer, and our
employment decisions are made without regard to race, color,
religion, age, gender, national origin, disability, handicap,
marital status or any other status or condition protected by
Federal and/or State laws. As part of RLDatix’s commitment to the
inclusion of all qualified individuals, we ensure that persons with
disabilities are provided reasonable accommodation in the job
application and interview process. If reasonable accommodation is
needed to participate in either step, please don’t hesitate to send
a note to accessibility@rldatix.com. Salary offers are based on a
wide range of factors including location, relevant skills,
training, experience, education, and, where applicable, licensure
or certifications obtained. Market and organizational factors are
also taken into consideration.
Keywords: RLDatix, Mount Pleasant , Director, Customer Support, Customer Service & Call Center , Mount Pleasant, South Carolina
