Sales and Service Coordinator
Company: Epperson
Location: Hardeeville
Posted on: May 4, 2024
Job Description:
Location: Bluffton, SCReports To: Sales Manager, Operations
Manager, Office Manager, or General ManagerStatus: Full-time,
Regular positionCategory: SalesLocation Name: Epperson Service
Experts Heating & AirLocation Address: 1306 Fording Island Rd.
Suite 106 Bluffton, SC 29910Pay: $21-$24 Per Hour depending on
experience plus commission! Join the team of experts and realize
your true potential!Why You Should Join the Service Experts
Team:Our team consists of the very best; we believe in doing what
is right for our customers and our employees. We provide our
employees with the training, support and an opportunity for
unlimited professional growth. Join us, and become an EXPERT!
Position Summary: The Sales and Service Coordinator is responsible
for supporting the Sales Team, Service Technicians, Maintenance
Technicians, and Installers by maintaining accurate data in the
appropriate systems. You will communicate with the customer
regarding scheduled calls and follow-up visits. You will
efficiently plan and route the most-appropriate technicians and
Residential Sales Consultants in accordance with established
guidelines and company procedures. Your work is performed in
accordance with established processes and procedures in a
fast-paced, constantly changing environment.Key
Responsibilities:
- Effectively and courteously communicates with customer in order
to schedule service, maintenance, or sales calls while gathering
information on the customer s current systems and needs.
- Responsible for calling customers to remind them of an upcoming
scheduled appointment and to keep them informed on any changes in
Technician, Installer, or Residential Sales Consultant arrival
time.
- Efficiently and effectively plans and routes branch staff to
service calls based on availability and skill sets, customer
equipment and needs, geographical location, and latest information
in the Capacity Planning System and on the Dispatch Board.
- Ensures the capacity planner is maintained and proactively
fills appointment gaps due to customer cancellations/rescheduling
in order to maximize capacity planning.
- Represents the company professionally, honestly, and ethically
in all business matters and concerns.
- Assigns sales leads to Residential Sales Consultants in
accordance with the company Lead Distribution Policy.Desired Skills
and Qualifications:
- High school diploma or equivalent with experience working in
customer service or other customer-facing environment. Prior
experience dispatching is desirable.
- Experience or training the use of computers and related systems
in an administrative office environment. Prior experience with an
AS400 system desirable.
- Must be able to multi-task and work effectively in fast-paced
and constantly changing work environment. Must be comfortable
switching rapidly between tasks with no loss in efficiency and
effectiveness.
- Excellent customer-service, communication, and interpersonal
skills.
- Ability to work effectively in both a team and an independent
environment.
- Knowledge of, or ability to learn, local geographical areas
(streets, highways, cities, and towns).
- Ability to make decisions based on established guidelines and
procedures.
- Effective organizational and time-management skills. Must be
able to prioritize work based on service demands.What We Offer You,
as a Service Experts Employee:Service Experts offers a
comprehensive benefits package designed to support employees and
their families in managing their health and wellness needs.
Following is a summary of the many benefits that could be available
to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching
contributions
- Life Insurance, for you and options you can elect for your
family
- Short-term and Long-term disability insurance options, that
protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet
insurance, health advocacy programs
- World Class Training opportunities, through our Experts
University
- Career Development opportunities Associated topics: aflac,
casualty, insured, insurance agent, insurance field, life, life
insurance, life insurance sales, medicare, medicare solution
Keywords: Epperson, Mount Pleasant , Sales and Service Coordinator, Sales , Hardeeville, South Carolina
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