EFW Warehousing -Team Lead, Client Services
Company: Estes Forwarding Worldwide Llc
Location: Savannah
Posted on: May 2, 2024
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Job Description:
EFW Warehousing -Team Lead, Client ServicesUS-GA-SavannahJob ID:
2024-5228Type: Regular Full-Time# of Openings: 1Category: EFW
Warehousing (All Positions including Dock)EFW
WarehousingOverviewEFW Warehousing is a full-service warehousing
network specializing in high-value, completely customizable
warehousing solutions. Uniquely integrated with the robust
transportation capabilities of Estes Forwarding Worldwide, EFW
Warehousing provides customers with over 2.78 million square feet
of directly managed warehousing space and access to an extensive
warehousing network that serves clients around the world. From the
most complex, international supply chain requirements to warehouse
overflow and shorter-term, project-related engagements, our decades
of experience and an extensive suite of fulfillment and technology
services allow our team to craft the right solution with the
visibility and connectivity to support it. EFW Warehousing
epitomizes contract logistics, expertly crafting comprehensive
solutions that merge logistics and supply chain management.We are
proud to offer highly competitive pay and a comprehensive benefits
package, including:Paid vacation, sick time, and holidays401(k)
plan with company matchMedical, dental, and vision insuranceShort-
and long-term disability plansLife and accidental death &
dismemberment insuranceJob referral bonus
programResponsibilitiesThe primary duty of the Team Lead, Client
Services is to communicate directly with customers & carriers to
coordinate incoming deliveries and outgoing shipments. The Team
Lead, Client Services is also responsible for leading all
Coordinator, Client Services and assisting supervisors with
managing day-to-day activity deliveries and shipments. The Team
Lead, Client Services must work in a team environment to accomplish
work assignments and delegate work to all Coordinator, Client
Services.Oversee a team of Coordinator, Client Services and ensure
day-to-day responsibilities are completed correctly and
timely.Train new Coordinator, Client Services on job
responsibilities.Must be readily available to assist the
Coordinator, Client Services team with questions and help with any
escalated customer or driver concerns.Engage in solutions-based
communication with clients.Interface directly with warehouse team
to ensure accurate and timely processing of orders and
receipts.Process transactions in Warehouse management system to
complete receipts/ shipments/ inventory transfers.Perform cycle
counts in the warehouse and investigate any inventory
discrepancies.Adhere to Warehousing best practices and standard
operating proceduresDrive continuous improvement within the
organization through collaboration with site managers.Proficient in
the warehouse management system WMS.Identify trends, key issues,
and successes through data analysis and customer feedback.Recognize
opportunities for enhancing and expanding EFW Warehousing client
relationships.Respond to client inquiries quickly and
efficiently.Provide prompt and professional customer service to new
leads and prospects.Proactively engage customers to build rapport
and ask for new opportunities.Follow up opportunities to receive
feedback and continuously improve process.Act as a liaison between
clients, warehouse operations and administration.Coordinate with
appropriate operations personnel to source transportation for
secured moves.Work with operations personnel to make sure specific
client expectations are met.Provide client with proactive
notification of deliveries or service issues to ensure continuous
communication.Direct drivers to appropriate docks.Handle data entry
of orders, receipts, shipments and BOLs.Assist with resolving
escalated client issues.Continually develop market and industry
knowledge to facilitate success.Look for ways to continuously
improve processes.Develop and use collaborative relationships to
accomplish work goals.Perform other duties as
assigned.QualificationsMinimum of a Bachelor's degree (or
equivalent) and 2-5 years of experience in Transportation or
Warehousing preferred. However, a combination of experience and/or
education will be taken into consideration.Intermediate proficiency
in Microsoft Office, internet, web-based and job specific software
applications.Must have excellent written and oral communication
skills.Strong organizational skills and close attention to
detail.Ability to work independently and remain self-motivated with
minimal direct supervision.Ability to write comprehensive and
detailed business correspondence.Ability to work with groups of
people such as other departments and communicate known
concepts.Ability to solve problems with a variety of concrete
variables through semi-standardized solutions that require some
ingenuity and analysis.Ability to draw inferences and follow
prescribed and detailed procedures to solve moderately complex
problems.Must pass a pre-employment drug screen, random drug and/or
alcohol tests, and will be subject to a criminal history background
check.Must be eligible to work in the United States.At this time,
EFW Warehousing will not sponsor a new applicant for employment
authorization for this position.EFW Warehousing offers an
opportunity to grow and develop your career in an environment that
provides a fulfilling workplace for employees, creates an
environment for continuous learning, and embraces the ideas and
diversity of others. All qualified applicants will receive
consideration for employment without regard to sex, pregnancy,
race, ethnicity, color, creed, religion, national origin, age,
disability status, protected veteran status, marital status, sexual
orientation, gender identity or expression, or any other legally
protected status.EFW Warehousing is an Equal Opportunity Employer,
Minorities/Female/Disabled/Veteran.PI239473348by Jobble
Keywords: Estes Forwarding Worldwide Llc, Mount Pleasant , EFW Warehousing -Team Lead, Client Services, Professions , Savannah, South Carolina
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