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Operations Manager

Company: Jan-Pro Cleaning Systems of SCGA Coast
Location: Mount Pleasant
Posted on: November 5, 2019

Job Description:

Jan-Pro is the # 1 Fastest Growing Franchise and # 1 overall ranked commercial cleaning franchise as reported in 2018 Entrepreneur Magazine rankings. Jan-Pro Cleaning Systems of South Carolina / Georgia Coast is looking to hire an Operations Manager to join and continue building our team. This position is located in our office in Charleston, S.C. We are looking for a goal oriented, self starter to help lead our Company to the next level. POSITION SCOPE:This is a key position within our Company. Operating within the guidelines of normal Policies and Procedures, the Operations Manager is responsible for overseeing accounts and coordinating customer requests. The Operations Manager inspects accounts, engages in proactive visits to accounts, secures ratings of franchisee staff, coordinates site visits and new account orientation, resolves customer issues, develops franchise owners and maintains the network of franchise owners along with other members of the Operations Team. ESSENTIAL DUTIES:* Understands and comprehends the attributes behind the Jan-Pro brand.* Represents the Jan-Pro brand with and enthusiastically.* Inspects accounts.* Accompanies Franchise Owner in proactive site visits in order to insure customer satisfaction.* Call new accounts within 24 hours of receiving notice of new customers.* Meet with new contacts to establish relationships.* Perform initial assessment via walk-through with new potential Franchise Owners.* Provide on-site training for new Franchise Owners and complete new Franchise Owner paperwork* Identify Special Service work opportunities for Franchise Owners.* Monitor Franchise Owners to ensure proper documentation for Special Service work* Resolve customer complaints as necessary* Assists the others in the Operations Department in preparation and delivery of the Initial Franchise training PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:* High school diploma required, undergraduate degree in related discipline a plus.* Minimum of 3 years in management level experience in related industry is a plus.* Demonstrated ability to manage teams of people in an organized structure.* Track record of success in management of teams in competitive environment.* Excellent written and verbal English communication skills.* Proficient in MS Office Outlook and willing to learn proprietary operations software* Professional demeanor. ENVIRONMENTAL EXPOSURE:* Air conditioned/heated office environment* Exposure to artificial interior lighting* Low to medium level noise* Exposure to hazards as typically found in office products and equipment Compensation Package Includes:* Very competitive salary commensurate with experience. Pay based on fixed salary and commission, ( First year should exceed $60,000)* Company paid short term disability, long term disability, and life insurance.* Company cost sharing medical insurance* Company contribution to your IRA* Paid vacation* Paid sick days.* Paid holidays.* Work with a strong team of good people. Associated topics: cultivate, garden, lawn, manage, management, plant management, production management, prune, scanner, ship

Keywords: Jan-Pro Cleaning Systems of SCGA Coast, Mount Pleasant , Operations Manager, Other , Mount Pleasant, South Carolina

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