MountPleasantRecruiter Since 2001
the smart solution for Mount Pleasant jobs

Member Experience Specialist

Company: Wild Alaskan Company
Location: Mount Pleasant
Posted on: August 6, 2019

Job Description:

**PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOU MUST BE BASED IN EITHER ALASKA, CALIFORNIA, OREGON, ILLINOIS, OR NORTH CAROLINA**DESCRIPTION OF ROLEYou are the face of Wild Alaskan when it comes to interacting with our members and potential members. The rest of the company relies on you to evangelize Wild Alaskan's mission to all those who interact with our team and experiences -- both in the kitchen and digitally. When something goes wrong with a delivery, you're the first responder. If someone just wants to chat about seafood and sustainability, you're there to hear them out. If a visitor isn't so sure about what we do or why we're worth it, you help them understand who we are and why we're different. As a critical member of the member experience team, you'll have exposure to other areas of the business, such as operations, product, growth and communications.CORE RESPONSIBILITIES- Respond to inbound inquiries from members and potential members across multiple channels including live chat, email, voice and social media- Take advantage of sales opportunities, when appropriate- Collaborate with growth, product, operations and communications teams by reporting on member behavior, bugs and generating content derived from anecdotes and analytics- Maintain a high-satisfaction rate from members and keep our first response time within minutes on chat and hours across all other channels, all while building member loyalty- Help out members with post-order scenarios such as replacements, refunds, delivery status updates, problem resolution and any other issues that may arise from the order fulfillment process- Project a professional and consistent company image through chat, email, voice and social media interactions- Participate in daily member experience stand-up meetings to go over open conversations, learnings from yesterday and goals for the day- Attend the weekly Member Experience meetingABOUT USWe deliver wild-caught, sustainably sourced seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience.ABOUT OUR TEAMWe're a small, expanding team that cares deeply about sustainability, good food and personal growth. As a remote business, we rely on the systems we build to deliver a high-quality, personal experience to our members throughout the U.S. You can catch us in Alaska, New York and everywhere in between -- and sometimes beyond. We value independence, hard and thoughtful work, diversity in approach, backgrounds and ideas, as well as the willingness to learn.

Keywords: Wild Alaskan Company, Mount Pleasant , Member Experience Specialist, Other , Mount Pleasant, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


HEALTH BENEFITS REPRESENTATIVE
Description: 1 Leading Health Care Provider Company is seeking Health Representatives that want to work as telecommuters. Our company has been in business for 24 Great Years with well over 2 million satisfied members (more...)
Company: Ameriplan
Location: Savannah
Posted on: 08/19/2019

Strategic Projects Coordinator
Description: Job ID 2Job Locations US-SC-Greenville br US-SC-ColumbiaCategory AdministratorsOverview br br A national, AmLaw 100 law firm seeks a Strategic Projects Coordinator. The Strategic Projects Coordinator (more...)
Company: Nelson Mullins Riley & Scarborough LLP
Location: Charleston
Posted on: 08/19/2019

Sitter Wanted - Loving Sitter Wanted Immediately
Description: Nice to meet you My name is
Company: Sitter
Location: Charleston
Posted on: 08/19/2019


Benefits Specialist working from Home Starting TODAY !!
Description: Seeking Representatives Solid Healthcare Company Join our successful A BBB Rated Nationwide Healthcare and
Company: MAH Benefits
Location: Charleston
Posted on: 08/19/2019

Flooring Installers- Tile and Carpet
Description: COME BY OUR LOCATION ON JULY 9th - SEEKING FLOORING INSTALLERS . WE WILL HAVE FREE FOOD AVAILABLE AND DOOR PRIZES TO GIVEAWAY
Company: Keller Interiors, LLC
Location: Savannah
Posted on: 08/19/2019

Advanced Composite Tech I
Description: Job Description br br Kelly Services in Savannah, GA is currently seeking Advanced Composite Tech's with at least one year of composite experience. Composite layup experience in an aircraft environment (more...)
Company: Kelly Services
Location: Savannah
Posted on: 08/19/2019

Interviewing!
Description: We are currently interviewing people TODAY for new reps to work part time from home with an A BBB rated Health Benefits Company. We are affiliated with a Dun and Brad Street listed company with a proven (more...)
Company: Myownhomecareer
Location: Charleston
Posted on: 08/19/2019

Visual Inspection Tech
Description: Think Different. Do Different. Be Different. br br Alcami is a world-class contract development and manufacturing organization CDMO . We are a team of dynamic individuals committed to developing (more...)
Company: Alcami Corporation
Location: Charleston
Posted on: 08/19/2019

Appointment Setting Work from Home
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Charleston
Posted on: 08/19/2019

Class A CDL SOUTHEAST REGIONAL Truck Driver
Description: driver regional trucks trucking br br This SOUTH EAST regional driving position features unlimited miles weekly with running only 5 STATES AL, NC, SC, GA, and FL dry van freight. If you want to hit (more...)
Company: Carroll Fulmer Logistics
Location: Savannah
Posted on: 08/19/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Mount Pleasant RSS job feeds