Call Center Representative
Company: Mci Jobs
Location: Savannah
Posted on: May 2, 2024
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Job Description:
POSITION OVERVIEW:...SALARY: $11.10 - $16.10 / hour
-:...POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE
ACTUALLY DO?In this role, you handle inbound and outbound calls,
helping to support customer service, technical support, and
customer sales interactions. It requires you to interact with
hundreds of customers each week across the country to resolve
support issues, sell new products and services, and ensure a
best-in-class customer experience.In addition to providing
exceptional service, you will need to be a confident, fully engaged
team player dedicated to bringing a positive and enthusiastic
outlook to work each day.Essential DutiesHandle inbound and
outbound contacts in a courteous, timely, and professional
mannerEnsure first call resolution through problems solving and
effective call handlingResearch systems to find missing information
as applicable; coordinate with other departments to resolve issues
when neededAccurately document and process customer claims in
appropriate systemsLead fact-finding discussions to determine the
best options for the customerUtilize knowledge base and training to
accurately answer customer questions while following all required
scripts, policies, and proceduresComply with requirements
surrounding confidential information and personal
informationEscalate customer issues to the appropriate staff and
managerial for resolution as neededAttend meetings and training and
review all new training material to stay up-to-date on changes to
program knowledge, systems, and processesAdhere to all attendance
and work schedule requirementsCANDIDATE QUALIFICATIONS:WONDER IF
YOU ARE A GOOD FIT?We provide all new employees with world-class
training, so all positive, driven, and confident applicants are
encouraged to apply. This position relies on building relationships
and turning the knowledge you gain in training into customer wins.
Ideal candidates for this position are highly motivated, energetic,
and dedicated.QualificationsMust be 18 years of age or olderHigh
school diploma or equivalentExcellent organizational, written, and
oral communication skillsThe ability to type swiftly and accurately
(20+ words a minute)Basic knowledge of Microsoft Office Suite
(Excel, PowerPoint, Word, Outlook)Basic understanding of Windows
operating systemHighly reliable with the ability to maintain
regular attendance and punctualityThe ability to evaluate,
troubleshoot, and follow-up on customer issuesAn aptitude for
conflict resolution, problem-solving, and negotiationMust be
customer service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersPreferred (Not
Required)One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environmentState or Federal work
experienceCOMPENSATION DETAILS:WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TVs, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsPHYSICAL REQUIREMENTS:This job
operates in a professional office environment. While performing the
duties of this job, the employee will be largely sedentary and will
be required to sit/stand for long periods while using a computer
and telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.CONDITIONS
OF EMPLOYMENT:Must be authorized to work in their country of
residence (The United States or Canada)Must be willing to submit up
to a LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation resultsMust be willing to submit to drug
screening.REASONABLE ACCOMMODATION:Consistent with the Americans
with Disabilities Act (ADA) it is the policy of MCI and affiliates
to provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, kate.murph@mci.world.EQUAL
OPPORTUNITY EMPLOYER:At MCI and its subsidiaries, we embrace
differences and believe diversity is a benefit to our employees,
our company, our customers, and our community. All aspects of
employment at MCI are based solely on a person's merit and
qualifications. MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.ABOUT MCI (PARENT COMPANY):MCI (www.mci.world) helps
customers take on their CX and DX challenges differently, creating
industry-leading solutions that deliver exceptional experiences and
drive optimal performance. MCI assists companies with business
process outsourcing, staff augmentation, call center services,
customer services, and IT Services needs by providing general and
specialized hosting, software, staff, and services.In 2019 Marlowe
Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest
Growing Company in the State of Iowa and was named the 452nd
Fastest Growing Privately Company in the USA, making the coveted
top 500 for the first time. MCIs subsidiaries had previously made
Inc. Magazine's List of Fastest-Growing Companies 15 times
respectively. MCI has fifteen business process outsourcing service
delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia.Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing
(VIP).................:The purpose of the above job description is
to provide potential candidates with a general overview of the
role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any reason.by
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Keywords: Mci Jobs, Mount Pleasant , Call Center Representative, Other , Savannah, South Carolina
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