Front Desk Associate
Company: Stretch Zone
Location: Mount Pleasant
Posted on: March 16, 2023
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Job Description:
Front Desk Associate - Part Time
Full Job Description
The front desk associate is the lead customer service contact
person for all clients, guests, and prospects. They are essential
in the day to day operations of the store. The Front Desk needs to
monitor client's sessions to ensure they are on time with their
sessions. They also need to help promote the renewals of current
customer's. The Front Desk is directly responsible for the
acquisition of new prospects via telephone inquiries.
Culture: Part of the duties required of a Front Desk Associate is
to maintain and contribute to the culture of Stretch Zone. We at
Stretch Zone work as a team. All team members are expected to clean
and maintain the store. Everyone is expected to contribute. This
culture is a foundation of Stretch Zone and will contribute to the
overall success of each location. This will help us provide the
very best service and atmosphere for all of our clients. Essential
duties and responsibilities:
Greets all clients and guests
Answers and directs all phone calls using IT script
Fields customer complaints and concerns
Performs opening and closing procedures
Creates the First impression
Calls and confirms all clients for the day
Calls all clients that are not meeting their session per week
average
Calls to Exceed 75+ per day
Responsible for the inventory of the store-send requisition
Completes all automated tasks that are assigned to the front desk
manager position
Store is clean and organized at all time
Gather information for stretch practitioner lost sheep follow
up
Aid Staff with identifying clients coming due for renewal by adding
alerts to the calendar
Aid the GM with marketing and pop up information
Required knowledge and skills:
Must be highly motivated and energetic
Excellent communication and interpersonal skills
Organizational skills
Strong attention to detail
Ability to multi task
An understanding of operations
Must be a team player
Must be able to work days, evenings and weekend as necessary.
Compensation:$13 - $15/hourAbout Stretch Zone:Stretch Zone Is the
world's leading source and educator for todays advanced
practitioner-assisted stretching, Build to provide performance
enhancement modalities for health practitioners, massage
therapists, trainers and athletes alike, Stretch Zone Method is a
proven course of innovative stretching techniques.
Keywords: Stretch Zone, Mount Pleasant , Front Desk Associate, Other , Mount Pleasant, South Carolina
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