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Call Center Supervisor - Virtual/Remote

Company: Publishing Concepts
Location: Mount Pleasant
Posted on: June 6, 2021

Job Description:

Call Center Manager, Inbound/Inside Sales
  • Lead a team of 18-25 professional inside sales associates in achieving sales targets in an inbound warm lead call center environment
  • Prepare and analyze data to improve team results and call quality and metrics
  • Our clients are proactive school alumni, veterans, and association members
Our Best Candidates:&
  • Will embody our company values
  • MUST HAVE 2+ years experience in a management position leading an inside sales team
  • Bachelor's degree in business or related field is strongly preferred
  • Excellent leadership communication and team building experience

Benefits
Medical insurance
Health Spending Account (HSA)
Dental insurance
Vision insurance
Wellness program
401K with company match
Paid holidays
Paid vacation
Paid sick leave
Bereavement leave
Educational Tuition Reimbursement
Life Insurance

Culture
Best Places to Work in Arkansas
#2 VA Best Places to Work (Energage) Top 100
#5 Top Work Place San Antonio Express
#6 San Antonio Business Journal Best Places to Work
#25 Best Company to Work in Texas

Our notthebigcompany Values:
  • Pursue EXCELLENCE (Purposefully!)
  • Unlock HUMAN POTENTIAL
  • Act with INTEGRITY
  • Innovate a CULTURE of Relationship and Fun
  • Lead with a SERVANT S HEART

Responsibilities
What you can expect:&
  • 10- 7 pm CST 40-hour work week Monday Friday. 1 Saturday every three months.&
  • Monitor calls, provide feedback and solutions to improve quality and performance
  • Partner with peers, identify trends and areas of opportunity in an effort to elevate call center performance
  • Ensure associates and lead agents are achieving desired performance
  • Coach agent to develop rapport with clients from inbound and outbound calls to complete directory updates
  • Coach agent to effectively develop Oral History Project stories using active listening strategies
  • Coach agent to identify clients needs and sales opportunities
  • Conduct effective resource planning to maximize productivity
  • Hire, train, coach, and lead sales representatives as they provide support for customers
  • Answer representative s questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be resolved by representatives
  • Lead team meetings
  • Take initiative on additional tasks or projects to support employees, other managers, and call center operations.
  • Performs other duties as assigned.
&
Required Skills/Abilities:
  • Excellent leadership communication and team building experience
  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Thorough understanding of PCI product offerings&
  • Proficient with&Zoom or related software.
  • Proficient with Microsoft Office&Suite or related software.
&
Education and Experience:
  • At least 2 years of call center management experience required.
  • Bachelor's degree in business or related field strongly preferred.

Requirements
10-7 pm CST.40-hour work week Monday Friday. 1 Saturday every three months.
Accept a drug test to be performed
This position requires the employee to live in (or relocate to) one of these states: AR, FL, GA, IA, KS, MS, NC, OK, SC, TX, VA, WI. Can you comply with this?
Minimum 2 years of call center manager experience
Minimum High School Degree
Knowledge in: Zoom or comparable system
Knowledge in: Microsoft Word
Knowledge in: Microsoft Excel
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #ckobpytvx0v9z0jnijins5dgm

Keywords: Publishing Concepts, Mount Pleasant , Call Center Supervisor - Virtual/Remote, Other , Mount Pleasant, South Carolina

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