This is a part time position. Primary responsibility is to Take
Excellent Care Of Our Customers by satisfying each customer's needs
and exceeding their expectations. This requires a defined level of
product knowledge, food preparation skills, sales ability, customer
relations skills, and cooperation with fellow associates to create
An Incredible Place To Work and Shop. Responsible for preparing,
processing, packaging, and stocking products according to Fresh
Foods Standards. Also responsible for providing customer service,
cleaning work areas, unloading stock, and reloading salvage
products according to Fresh Foods Standards.
Customers are among Harris Teeter's most valuable assets. Every
associate represents Harris Teeter to our customers and the public.
The way associates perform their jobs presents an image of the
entire Company. Customers judge Harris Teeter by how they are
treated each time they have contact with an associate. Therefore,
one of the top business priorities is to assist any customer or
potential customer. Nothing is more important than being courteous,
friendly, helpful, and prompt in the attention given to
Harris Teeter will provide training to all associates who have
extensive customer contact. If a customer wishes to make a specific
comment or complaint that you cannot resolve, you are required to
direct that person to the department manager or manager-on-duty for
appropriate action. Remember that all contacts with the public in
person, over the telephone, and through any communication reflect
not only on an individual associate but on Harris Teeter as a
whole. Positive customer relations will not only enhance the
public's image of Harris Teeter, but also pay off in greater
customer loyalty and increased sales and profit.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Initiate interaction with customers on the sales floor and sales
counter. Ask the customers questions regarding their shopping
needs. Provide customers information needed to meet their taste and
meal requirements. Follow through on customer requests.
- Your job performance is required to demonstrate the highest
level of customer service. Never be rude to a customer under any
- Follow through on customer requests. If you cannot say "yes" to
a customer's request, bring in department management or the
manager-on-duty. Never turn down business.
- Make eye contact with and smile at every customer.
- Speak to customers in a genuine, clear, and enthusiastic manner
and ask if they found everything they were looking for.
Reflect an appropriate business image to customers and visitors.
How you dress, your grooming and personal cleanliness standards all
contribute to that image and also to the morale of your fellow
associates. During business hours or whenever representing Harris
Teeter, you are expected to present a clean, neat, and tasteful
appearance. You are required to always dress and groom yourself
according to our Company policy that reflects accepted conservative
Be reliable and punctual by reporting for work on time and as
scheduled. When you are absent or late, it places a burden on other
associates and can impact productivity and service. In the rare
instances when you cannot avoid being late or are unable to work as
scheduled, notify your supervisor or Manager-on-duty two (2) hours
in advance of your scheduled start time so that appropriate
arrangements can be made.
Prepare and decorate bread, rolls, muffins, pies, cakes,
cookies, and other pastries according to recipe by performing the
following duties. Check production schedule to determine variety
and quantity of goods to bake. Place pans of dough in proof box to
rise. Insert pans of raised dough in oven to bake. Adjust drafts or
thermostatic controls to regulate oven temperature. Remove baked
goods from oven and place goods on cooling rack.
Neatly decorate cakes and other bakery items and create party
trays according to standards and customers? specifications.
Obtains or prepares food items requested by customers at
Bake, fry, broil, and/or roast poultry, pork, beef and/or other
meats according to standards.
Prepare, weight, price, date, wrap, and package products
according to standards.
Operate all necessary equipment to effectively prepare and
portion products according to standards and/or customer's
Communicate in English with customers and fellow associates
regarding requests, current sales promotions, marketing campaigns,
and essential products. When a customer asks where a product is
located, take the customer to the product.
Answer telephones by saying "Harris Teeter [store name], this is
[name], may I help you?" and provide requested information in a
polite and professional manner. Respond back to people on "hold" in
a timely manner. Writes orders.
Sell Only Fresh Products. Follow Harris Teeter standards
regarding product preparation, merchandising, rotation, dating, and
markdown standards and guidelines. Comply with the Food Safety
Ensure that all appropriate Fresh Foods products are properly
refrigerated. Check temperatures of product, cases, and coolers
according to standards.
Keep Our Shelves Properly Stocked. Stock and block product
according to standards and in a manner that maximizes sales and
minimizes shrink. Work backstock on a regular basis. Process
close-dated and damaged product according to standards.
Check merchandising displays regularly to ensure the
availability of advertised items and/or samples. Prepare, display,
and offer daily samples according to standards.
Inform management of the lack of advertised items and/or
samples, incorrect prices, missing signs, departmental changes,
and/or other situations as appropriate.
Unload product from truck and place in coolers according to
Fresh Foods Receiving and Rotation standards; load salvage on truck
as required. Remove products from storage.
Keep Our Stores Clean. Comply with Health Department and
Department of Agriculture [Weights & Measures] standards,
regulations, and requirements. Follow Harris Teeter sanitation
standards and procedures. Clean and sanitize prep room and coolers
as appropriate. Keep counters and food contact surfaces clean at
all times, refrigerator glass & windows wiped, floors swept and
mopped, garbage emptied, displays well merchandised and neat.
Be knowledgeable of and perform fixed activities when business
is light. (i.e. sweeping, cleaning, blocking, straightening,
emptying trash, etc.)
Understand the overall Fresh Foods Department operation.
Complete paperwork accurately and maintain proper records. Assist
in the inventory and price change processes.
Follow all safety regulations and help keep the store free of
dangerous situations. Immediately inform store management of all
accidents and/or safety hazards. Record accidents and safety
hazards in the designated log.
Ensure that chemicals are handled, mixed, and applied according
to directions and in compliance to the Hazard Communication Program
Adapt to various situations and adjust to shifting priorities.
Be flexible and able to perform multiple tasks. Balance taking
direction with taking initiative and demonstrate the flexibility
required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks
such as unloading trucks, checking in deliveries, taking inventory,
restocking and organizing display merchandisers and coolers, and
other duties as assigned.
Establish a working and shopping environment of trust, respect,
Take Excellent Care Of Your Fellow Associates. Be a team player.
Support and assist your fellow associates without complaint. Be
open to new ideas and opportunities. Follow through with any
special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
Perform essential job functions throughout scheduled hours.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Associates must be at least 18 years of age.
PERSONAL SKILLS. Exceptional interpersonal skills. Willingness
to participate in and successfully complete required training and
to work with the team to increase customer satisfaction and
EDUCATION and/or EXPERIENCE. High school diploma or general
education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and
LANGUAGE SKILLS. Ability to read and comprehend simple
instructions, short correspondence, and memos [in English]. Ability
to write simple correspondence [in English]. Ability to effectively
present information in one-on-one and small group situations to
customers, clients, and other associates of the organization who
only speak English.
MATHEMATICAL SKILLS. Ability to add and subtract two digit
numbers and to perform these operations using units of American
money and weight measurement.
REASONING ABILITY. Ability to apply commonsense understanding to
carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in
CERTIFICATES, LICENSES, REGISTRATIONS. Complete Company?s
training including but not limited to: new hire orientation, food
sanitation, customer service network, safety, food safety, and
PHYSICAL DEMANDS. The physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the associate is
regularly required to stand; walk; use hands to finger, handle, or
feel; reach with hands and arms; talk or hear; and taste or smell.
The associate is occasionally required to climb or balance and
stoop, kneel, or crouch. The associate must regularly lift and/or
move up to 30 pounds [occasionally lift up to 50 pounds] and
reaches from 6-72 inches. Specific vision abilities required by
this job include close vision, color, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described
here are representative of those an associate encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the associate
constantly works in a moderate environment and is frequently
exposed to hot, cool, and extreme cold, moving mechanical parts,
fumes or airborne particles, and toxic or caustic chemicals. The
noise level in the work environment is usually moderate to
COMPETENCIES. To perform the job successfully, an individual is
required to demonstrate the following competencies:
- Adaptability - Adapts to changes in the work environment;
Changes approach or method to best fit the situation; Able to deal
with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time;
Informs management at least 2 hours before shift begins when going
to be late or absent from work.
- Customer Service - Provides exceptional customer service even
in difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service ;
Responds to requests for service and assistance; Meets
- Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Completes tasks on time or notifies appropriate person with an
- Diversity - Demonstrates knowledge of Company EEO policy; Shows
respect and sensitivity for cultural differences; Promotes a
- Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds Company values.
- Initiative - Volunteers readily; Undertakes self-development
activities; Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work; Presents
ideas and information in a respectful manner.
- Interpersonal Skills - Is never rude; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
- Judgement - Exhibits sound and accurate judgment; Supports and
explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.
- Motivation - Sets and achieves personal goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard
- Oral Communication - Speaks English clearly and persuasively in
positive, negative, and in emergency or other situations in which
individuals must speak a common language to promote safety; Listens
and gets clarification; Responds appropriately to questions;
Demonstrates group presentation skills; Participates in
- Written Communication - Writes clearly and informatively in
English; Presents numerical data effectively; Able to read and
interpret English-written information.
- Organizational Support - Follows policies and procedures;
Completes tasks correctly and on time.
- Planning/Organizing - Prioritizes work activities; Uses time
- Problem Solving - Identifies and resolves concerns in a timely
manner; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in
timely manner; Strives to increase productivity; Works
- Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions ; Uses equipment and
- Teamwork - Balances team and own responsibilities; Is open to
others' views; Gives and welcomes feedback; Contributes to building
a positive team spirit.
- Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities; Strives to build
knowledge and skills; Shares job knowledge with others.