Cable Service Technician

Company: Madison Telecommunications INC
Location: North Charleston
Posted on: June 1, 2025

Job Description:

Description:SUMMARYTechnicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
Important information:

• Work Type: In-person only (remote work not available).
• Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
• Compensation: U.S.-based employment only; pay in U.S. Dollars.DUTIES & RESPONSIBILITES
  • Working for FHG requires travel if other markets are in need.
  • Complete all installations according to company and industry standards.
  • Accurately complete daily reports and paperwork.
  • Acquire and return equipment as directed.
  • Maintain tools and vehicles; report any maintenance issues.
  • Communicate with Dispatch on arrivals, departures, and any delays.
  • Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
  • Technical development training/certification is required; successful completion is mandatory to remain an active employee.
  • Follow all company & OSHA safety rules.
  • Other duties as assigned. PGM25Requirements:Competencies
    • Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
    • Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
    • Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
    • Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
    • Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
    • Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
    • Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
    • Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
    • Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.SKILLS
      • Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
      • Strong customer service, time management and communications abilities.
      • Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
      • Read and interpret operating instructions and procedures.
      • Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
      • Ability to identify and troubleshoot CATV technical difficulties.
      • Manage time effectively, efficiently, and work independently.EDUCATION / QUALIFICATIONS
        • High School or GED preferred.
        • Be at least 21 years old.
        • Hold a valid driver's license.
        • Have a minimum of three (3) years of driving history.
        • Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
        • Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.COMPENSATION
          • Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
          • Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.PHYSICAL REQUIREMENTS
            • Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
            • Use hand tools.
            • Frequent stooping, bending and twisting required.
            • Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
            • Drive during all weather conditions, daytime and nighttime.
            • Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.
              
              
              
              
              PIe3b8e7560222-37248-34672504

Keywords: Madison Telecommunications INC, Mount Pleasant , Cable Service Technician, IT / Software / Systems , North Charleston, South Carolina