MountPleasantRecruiter
the smart solution for Mount Pleasant jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Mount Pleasant
Posted on: October 7, 2018

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLJenniferA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Mount Pleasant , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Mount Pleasant, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cook III - The Westin Savannah Harbor Golf Resort & Spa (18002A34)
Description: Heres To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International
Location: Savannah
Posted on: 10/20/2018

Housekeeping Aide - $250 SIGN ON BONUS - Renaissance Charleston (18002DPD)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Summerville
Posted on: 10/20/2018

Retail Assistant Manager [654088]
Description: We are currently recruiting for Store Management for one of our beautiful showrooms. Our managers are responsible for overseeing the daily operations of the Showroom, including sales, customer service, (more...)
Company: Rooms To Go
Location: Savannah
Posted on: 10/20/2018


Cooks & Prep
Description: Job DescriptionWe are looking for experienced line cooks to add to our team. The position would require you
Company: Bessingers BBQ
Location: Summerville
Posted on: 10/20/2018

Cook (7267)
Description: Sodexo is looking for a full-time Cook I at East Cooper Medical Center to work 5:00am - 1:00pm or 10:00am - 6:00pm Job Overview: br ul The Cook I will accurately and efficiently prepare, portion, (more...)
Company: Sodexo
Location: Mount Pleasant
Posted on: 10/20/2018

Valet Attendant/Bellman - FREE DOWNTOWN PARKING - Renaissance Hotels (18002BYP)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Charleston
Posted on: 10/20/2018

Retail Sales - Apparel, Footwear, Sports
Description: Description Field Stream is seeking Sales Associates to join our store team for the holiday season. Part-time positions are available in permanent as well as temporary roles. Field Stream is a place (more...)
Company: Field & Stream
Location: Charleston
Posted on: 10/20/2018

Customer Service Associate
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Summerville
Posted on: 10/20/2018

Independent Contractor Customer Service Agents
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: Mommy Jobs Online
Location: Summerville
Posted on: 10/18/2018

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Work in Retail Earn Extra Cash Delivering Groceries Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. (more...)
Company: Shipt
Location: Charleston
Posted on: 10/20/2018

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Mount Pleasant RSS job feeds