MountPleasantRecruiter Since 2001
the smart solution for Mount Pleasant jobs

Guest Service Manager - Embassy Suites Charleston Harbor Mt. Pleasant

Company: Embassy Suites Charleston
Location: Mount Pleasant
Posted on: April 10, 2021

Job Description:

A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


-Manage all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
-Oversee daily operations in all Guest Services departments
-Manage administrative projects and ensure adherence to established quality standards
-Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
-Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
-Recruit, interview and train team membersWhat are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

-Hospitality - We're passionate about delivering exceptional guest experiences.
-Integrity - We do the right thing, all the time.
-Leadership - We're leaders in our industry and in our communities.
-Teamwork - We're team players in everything we do.
-Ownership - We're the owners of our actions and decisions.
-Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:

-Quality
-Productivity
-Dependability
-Customer Focus
-Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Keywords: Embassy Suites Charleston, Mount Pleasant , Guest Service Manager - Embassy Suites Charleston Harbor Mt. Pleasant, Hospitality & Tourism , Mount Pleasant, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Lead Customer Service Representative, Full or Part Time
Description: Store 2705159: 435 Johnny Mercer Blvd, Wilmington Island, Georgia 31410-2120 Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire (more...)
Company: Circle K Stores, Inc.
Location: Savannah
Posted on: 04/19/2021

Customer Service Representative / Work From Home (FT)
Description: Call Center / Remote - Georgia Residents Welcome / Multiple Shifts Available
Company: Telelanguage
Location: Brunswick
Posted on: 04/19/2021

PT Retail Merchandiser Philadelphia, Pa Retail Execution East
Description: We are sure a lot of companies are trying to
Company: Retail Execution East LLC
Location: Savannah
Posted on: 04/19/2021


Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Baxley
Posted on: 04/19/2021

Customer Service
Description: Panera Bread - 810 Buckhead Drive Restaurant Associate / Team
Company: Panera Bread
Location: Statesboro
Posted on: 04/19/2021

Team Member - Fast Food
Description: Team Member In a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, (more...)
Company: Arby's
Location: Tybee Island
Posted on: 04/19/2021

Line Cook - Savannah Chili's
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Savannah
Posted on: 04/19/2021

Cashier
Description: Job Description Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Hardeeville
Posted on: 04/19/2021

Delivery Driver / Courier - Start Delivering Today
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Port Royal
Posted on: 04/19/2021

PT Retail Merchandiser Wesley Chapel, Fl Retail Execution East
Description: We are sure a lot of companies are trying to
Company: Retail Execution East LLC
Location: Darien
Posted on: 04/19/2021

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Mount Pleasant RSS job feeds