Customer Service Representative 2 - Mt. Pleasant, SC
Company: F.N.B Corporation
Location: Mount Pleasant
Posted on: September 8, 2020
PRIMARY OFFICE LOCATION:
429 Coleman Blvd. Mount Pleasant, South Carolina. 29464.
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nPOSITION TITLE: Customer Service Representative 2
BUSINESS UNIT: Retail
REPORTS TO: Varies Based on Assignment
This position is primarily responsible for providing timely and
courteous service to every customer, promoting the sales and
referral process, providing customers with professional paying and
receiving services, maintaining daily transactions and balancing to
them according to established standards, performing various
operational duties and opening, processing and servicing deposit
accounts and loan products. The incumbent provides the highest
quality of service to every customer.
Promotes the sales referral process by pro-actively greeting
customers, identifying customer service and product needs, making
appropriate referrals and assisting in the selling and
cross-selling of Bank products and services to meet the banking
needs of customers in a courteous and professional manner.
Identifies and achieves individual weekly referral goals set by the
Provides timely and courteous service by processing paying and
receiving transactions in a professional and efficient manner,
answering customer questions and referring customers to the proper
department in such a manner that customer and department feedback
Performs various operational duties such as balancing traveler
checks and money order settlement, balancing the ATM, monitoring
video camera operations, balancing official check settlements,
ordering Deluxe checks and deposits, ordering office supplies and
maintaining the security checklist accurately and timely, etc.
Maintains daily transactions and balances to them according to
established schedule by researching outages and balancing a drawer
accurately and timely without assistance.
Processes deposit accounts by obtaining required documents from the
customer, inputting data into the computer and preparing
appropriate paperwork to open or close account according to
established policies and procedures accurately and timely.
Processes loan products by obtaining all documentation needed for
approval such as a credit report, title search and collateral
evaluation forwarding documentation to Credit Support for the
processing of documents and distributing loan proceeds.
Performs Teller operational duties by conducting paying and
receiving activities and processing work while maintaining audit
standards, security and control functions to protect the Bank for
Coordinates the operational functions of Tellers by scheduling
work, providing direction, monitoring workflow, assisting with
balancing transactions, maintaining daily cash items and approving
and cashing negotiable instruments within pre-approved limits,
vault and teller cash drawer amounts.
Oversees compliance with regulations and Branch operational
policies and procedures by performing audits relating to cash,
performing weekly Monetary Instrument Log (MIL) reports on money
orders and official checks, conducting branch security checks of
alarm and video systems and completing required reports according
to established policies, procedures and regulations accurately and
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to
serve as risk managers for their businesses by understanding,
reporting, responding to, managing and monitoring the risk they
encounter daily as required by F.N.B. Corporation s risk management
F.N.B. Corporation is committed to achieving superior levels of
compliance by adhering to regulatory laws and guidelines.
Compliance with regulatory laws and company procedures is a
required component of all position descriptions. n
High School or GED
MINIMUM YEARS EXPERIENCE:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related position. Knowledge of banking policies,
procedures consumer products and services. Sales and customer
SPECIAL LICENSES AND CERTIFICATES:
Nationwide Mortgage Licensing System and Registry Identifier
preferred but will be required.
It is the policy of F.N.B. Corporation and its affiliates not to
discriminate against any employee or applicant for employment
because of his or her race, color, religion, sex, sexual
orientation, gender identity, national origin, or because he or she
is an individual with a disability or disabled veteran, Armed
Forces service metal veteran, recently separated veteran, or active
duty wartime or campaign badge veteran. F.N.B. Corporation and its
affiliates provide all applicants and employees a discrimination
and harassment free workplace.
Please Visit following page for important legal disclosures and
Keywords: F.N.B Corporation, Mount Pleasant , Customer Service Representative 2 - Mt. Pleasant, SC, Hospitality & Tourism , Mount Pleasant, South Carolina
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