Home Care: Care Coordinator Supervisor
Location: Pawleys Island
Posted on: June 23, 2025
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Job Description:
POSITION SUMMARY: Represents the Agency as a frontline customer
service liaison between patients/clients, caregivers, and the CSM.
Works under the direction of the CSM and in coordination to support
daily operations of payroll and billing processes, customer
support, personnel files, and medical records maintenance. Assure
that the skills of the caregiver assigned to each case are
appropriately matched to the needs of the patients/clients.
Responsible for consistently assigning the same caregiver to each
patient/client whenever possible, thereby facilitating continuity
of care, supporting the attainment of desired outcomes, and
improving customer satisfaction. Schedules only the amount,
frequency, and duration of services identified in the plan of care.
Maintains a standardized weekly schedule for all active
patients/clients and documents daily schedule changes on the
scheduling form. Validates the caregiver documentation against
schedules prior to payroll and appropriately resolves differences.
Create and update active patient/client and caregiver lists weekly,
or more frequently, if requested. PRINCIPAL DUTIES, ESSENTIAL
FUNCTIONS AND RESPONSIBILITIES: 1. Is knowledgeable of and supports
the philosophy, purpose, mission, goals, and policies of the
Agency. 2. Services the needs of the patient/client. Confers with
the CSM for direction and offers the case to qualified staff who
are available for assignment. Maintains an active employee list of
available caregivers to facilitate prompt assignment of staff to
each case. Availability is determined by assuring that caregivers
meet all Company policy requirements and that they have indicated a
willingness to work during time frames that are compatible with
patient/client’s needs. 3. Views the patient/client and/or
patient/client’s family as the primary customer of all scheduling
activities and focuses on meeting their needs. 4. The caregiver is
a secondary customer of the scheduling process. Assists the
staffing coordinator with meeting all staffing needs for clients.
5. The Care Coordinator Supervisor and CSM keeps their
qualifications and specific work requests in mind when identifying
the most appropriate caregiver for each case. 6. Considers the
relationship between pay and bill rates when choosing between
multiple caregivers whose qualifications meet the needs of the
patient/client equally well. 7. Maintains a working knowledge of
the weekly overtime status of all scheduled caregivers when
considering them for new assignments. 8. Follows the
company-approved standardized process when scheduling
patient/client care. Records and keeps all patient/client care
information current. 9. Maintains complete and accurate
patient/client schedules, including the amount, frequency, and
duration of service that has been identified in the plan of care.
Schedules only those visits that have been requested by the client,
family or representative. Records all scheduling changes, updates,
and deletions on the schedule daily. 10. Makes staffing changes in
accordance with Company policy when those changes are requested by
the patient/client or caregiver. Contacts the patient/client and/or
patient/client’s family to confirm satisfaction after a new
caregiver makes their first visit to the patient/client. May be
directed to make random phone calls to assess customer
satisfaction. Documents all requests for changes in caregivers,
logs all complaints received, and records the results of all
customer satisfaction calls. 11. Participates in the hiring of
caregivers by identifying recruitment needs, screening applicants,
administering appropriate evaluations, arranging and conducting
interviews, and verifying references. The input of the Care
Coordinator Supervisor is critical in maintaining appropriate
levels of staffing and the final hiring decisions are the
responsibility of the CCS and CSM. 12. Employee will be responsible
for being on-call every other week. 13. The Care Coordinator
Supervisor is responsible for providing support to the Client
Services Manager in the aspects of marketing the business which
includes completing market research to identify target audience
demographics or reviewing previously successful marketing
campaigns, working as part of a team to accomplish tasks by set
deadlines and adjusting throughout marketing campaigns to achieve
better engagement to gain clientele and grow the business. 14. The
Care Coordinator Supervisor is responsible for answering the
Agency’s phone lines in a courteous and helpful manner, as well as
providing clerical support to the Staffing Coordinator. Responsible
for incoming and outgoing mail. 15. The Care Coordinator Supervisor
is responsible for the payroll processes with the support of the
Client Services Manager. 16. The Care Coordinator Supervisor is
responsible for the accurate and timely preparation and validation
of bills for all payers. 17. The Care Coordinator Supervisor is
responsible for the support of scheduling patient visits,
validating caregiver visits against schedules and alerting the
manager of deviations in the absence of the Staffing Coordinator.
The Care coordinator supervisor is also responsible for always
providing extensive support to the Staffing coordinator regarding
the schedule to ensure all clients are scheduled appropriately and
accurately. 18. The Care Coordinator Supervisor is responsible for
the maintenance of personnel files, auditing file accuracy, and
reporting to the Client Services Manager of incomplete outdated or
inaccurate employee information. This position will work with the
Client Services Manager and Human Resources to ensure the accuracy
and maintenance of all personnel files. 19. The Care Coordinator
Supervisor is responsible for the overall management of medical
supplies including inventory, tracking, distributing, auditing for
usage, billing, and physician orders. 20. The Care Coordinator
Supervisor maintains all active client records and clinical files
and other incoming documentation in SmartCare. Maintains a control
procedure for all active and inactive files, retrieves records upon
request and breaks down records upon discharge. Communicates
identified discrepancies or problems. Prepares documents in
response to requests for information and records subpoenas. May
perform general clerical functions to facilitate home health
operations. Provides backup to other processes as designated by
supervisor. Audit records to assist management in maintaining
compliance and integrity of information. OTHER DUTIES AND
RESPONSIBILITIES: 1. Is knowledgeable of and supports the
philosophy, purpose, mission, goals, and policies of the Agency. 2.
Reports for work on time and prepared to assume duties. 3. Adheres
to Agency dress code. 4. Records work accurately. 5. Follows policy
for reporting in sick. 6. Leaves for meal breaks on time and
returns on time. 7. Varies work schedule to meet Agency needs. 8.
Works overtime when requested. 9. Schedules all time off with
supervisory approval. 10. Attends and participates in meetings and
is responsible for all information communicated at meetings. 11.
Responds to and manages complaints in a professional and timely
manner. 12. Follows standard precautions and infection control
procedures. 13. Adheres to Agency policy, procedure, and processes.
14. Uses proper body mechanics. 15. Performs all duties as
assigned. 16. Responds to internal and external customers in a
professional and friendly and supportive manner. 17. Offers
assistance as needed or directs individual to appropriate resources
with proper follow through. 18. Wears ID badge in a visible
location. 19. Records and relays messages accurately. 20. Works
together in the spirit of teamwork. 21. Communicates and
disseminates information timely and appropriately. 22. Complies
timely with all requirements related to risk management, safety,
infection control, employee health TB screening, security and fire.
23. Provides for a safe environment for all clients/patients,
physicians, and employees. 24. Provides excellent customer service
to all clients/patients, physicians, and employees. 25. Supports
and participates in performance improvement process. 26. Assumes
responsibility for all mandatory in-services, certification and/or
licensure, competencies, etc. COMPETENCIES : To perform the job
successfully, an individual should demonstrate the following
competencies: • Technical Skills – Individual must demonstrate
current and ongoing competence in tasks assigned which indicates a
specialized skill in this area above and beyond the average. •
Communication – Demonstrates an ability to effectively and
regularly transfer information to necessary parties to improve the
quality of her work and to provide her supervisor with actionable,
accurate data. • Initiative – Is self-motivated and personally
competitive. Wants to achieve for the good of the Company and her
team. Seeks additional work when they have capacity. Demonstrates
an ability and desire to bring new ideas and solutions to their
supervisor on an ongoing basis. • Flexibility – The ability to
quickly adapt to changing conditions. The ability to navigate
obstacles with ease and professionalism. • Interpersonal Skills –
Focuses on solving conflict, not blaming; listens to others without
interrupting; keeps emotions under control; remains open to ideas
and tries new things • Teamwork – Balances team and individual
responsibilities; encourages others and asks for help when needed.
Exhibits patience and compassion. • Professionalism – Ensures
product is delivered on time and is of the highest quality. Assumes
responsibility for mistakes. Presents themselves in a manner which
enhances the brand image. Understands that no information is truly
private and conducts online or social networking activities
accordingly. • Ethics – Treats people with respect; keeps
commitments; inspires the trust of others; works ethically and with
integrity; upholds the Company’s Guiding Principles: o People
First, Always o We Exist to Serve our Clients Physical Demands,
Work Environment, and Expected Hours of Work: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. • This position is often required to read, write, stand, walk,
sit, use hands to finger, handle, or feel objects, tools, or
controls, reach with hands and arms, balance, stoop, kneel, crouch,
talk and/or hear. • An individual in this position will be required
to lift or carry weight up to 25 lbs. • Work is performed under
normal office conditions. Noise level is moderate (computers,
printers, telephones). The potential for exposure to bio-hazardous
or infectious agents is minimal. Some minimal exposure to cleaning
agents and office products may occur. • May be required to work
extended periods of time at a computer terminal. • May encounter
difficult situations, including contact with mentally ill and
deceased residents. • This position requires the use of personal
protective equipment (gloves) in job performance when handling
cleansing agents or other toxic substances such as “toners”, or
when sealing biohazard box for pick-up. Video display terminal
screen protectors and wrist supports are available upon request
TRAVEL: Local and out of state travel, including overnight stays,
may be required from time to time to attend conferences, training,
meetings, and professional development programs. Minimal overnight;
Up to 10%. EDUCATION AND EXPERIENCE REQUIREMENTS: A. Education •
High School Diploma or GED. B. Direct Previous Experience • One (1)
year data entry, computer-related experience, or clerical and
systems experience, preferably in a healthcare environment. C.
Knowledge, Skills & Abilities: • Demonstrated data entry ability
with attention to detail, speed and accuracy. • Ability to work in
a fast-paced environment and to prioritize, organize and manage
multiple priorities. • Organizational, teaching, human resource,
management skills. • Ability to work under time /pressure. •
Ability to recognize need for guidance, input to decision maker. •
Works with minimal supervision, consults with supervisor on any
unusual situation. • Proficient in Microsoft Office suite and the
ability to quickly master new software applications. • Strong
customer orientation to older adults.
Keywords: , Mount Pleasant , Home Care: Care Coordinator Supervisor, Healthcare , Pawleys Island, South Carolina