Automotive Service Manager

Company: Low Country Volkswagen
Location: Mount Pleasant
Posted on: March 12, 2025

Job Description:

1001 Johnnie Dodds Blvd., Mt Pleasant, SC 29464

Automotive Service Manager

Experience as an Auto Service Manager/Director Required. Join Our Team as an Automotive Service Manager
at Low Country Volkswagen!

At Low Country Volkswagen , we take pride in our experienced and dedicated team, committed to delivering exceptional service and customer satisfaction. We believe that culture makes a difference, and our core focus is building lasting relationships-with our employees, customers, and the community.

We are seeking a dynamic and results-driven Automotive Service Manager with strong leadership and customer service skills. Employee and customer retention are key priorities, and we need a leader who can foster both. This is an outstanding opportunity to advance your career in a thriving, team-oriented environment.

As the Service Manager, you will oversee the daily operations of our state-of-the-art Service Department, ensuring efficiency, productivity, and an exceptional customer experience . You will lead a team of skilled technicians, drive high CSI scores, streamline workflow, and maximize profitability-all while maintaining a positive and collaborative workplace culture.

If you're ready to take the next step in your career, apply today!

We offer a generous benefits package and superior compensation, including:

• Competitive pay plan with performance-based incentives
  • Medical, Dental, and Vision Insurance
  • Fully covered Supplemental Short & Long-Term Disability
  • Paid Vacation
  • 401(k) Retirement Plan - With company match
  • Flexible Spending Account
  • State-of-the-art Service Center with advanced technology and equipment
    
    Responsibilities-Automotive Service Manager:
    
    • Oversee and manage the daily operations of the Service Department to ensure maximum efficiency and customer satisfaction
    • Supervise, train, and mentor a team of service technicians and advisors to ensure high-quality work and exceptional customer service
    • Ensure that all service work is completed according to dealership and factory standards
    • Monitor key performance indicators (KPIs) such as customer satisfaction (CSI), technician productivity, and department profitability
    • Manage service department schedules, ensuring optimal staffing and timely completion of work orders
    • Handle customer concerns and complaints in a professional and efficient manner
    • Work closely with the Parts Department to ensure parts availability and inventory management
    • Review and approve service orders and estimates, ensuring accuracy and proper documentation
    • Maintain compliance with dealership policies, factory requirements, and safety standards
    • Stay up to date with automotive industry trends and technologies to provide relevant solutions
    • Drive and support factory and dealership-sponsored training programs for service team development
    • Maintain cleanliness and organization of the Service Department, ensuring a safe and productive work environment
      Qualifications-Automotive Service Manager:
      • Proven experience as an Automotive Service Manager or in a similar leadership role
      • Strong understanding of service department operations, including workflow, customer service, and profitability
      • Excellent leadership skills with the ability to motivate, develop, and lead a team
      • Exceptional customer service skills with a focus on CSI (Customer Satisfaction Index)
      • Strong organizational, communication, and problem-solving skills
      • Ability to manage multiple tasks in a fast-paced environment while maintaining high standards
      • Proficiency in CDK software and understanding of automotive service operations
      • High school diploma or equivalent required; additional automotive certifications or management training is a plus
      • Resume must be uploaded, and online assessment completed for immediate consideration
      • Valid driver's license with a clean driving record
      • Must pass pre-employment testing, including background checks and drug screening
      • Must be authorized to work in the U.S. without sponsorship and be a current resident
        
        We are an Equal Opportunity Employer.
        
        All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
        
        

Keywords: Low Country Volkswagen, Mount Pleasant , Automotive Service Manager, Executive , Mount Pleasant, South Carolina