Sales Team Manager
Company: Belk, Inc. & Belk eCommerce LLC
Location: Mount Pleasant
Posted on: January 22, 2023
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Job Description:
The Sales Team Manager reports to the Assistant Store Manager-
Selling or Store Manager and ensures and drives efficient execution
of the selling function within their store. The Sales Team Manager
position is an exempt position that requires leadership and use of
discretion to drive success of assigned departments.
Essential Functions:
--- Meet or exceed area sales goals through the training, coaching
and managing of sales associate staff. Ensure that sales associates
understand the store's selling expectations.
--- Drive the total Customer Experience through in store and Omni,
through team performance
--- Provide training and coaching to sales associate, to ensure
associates exhibit the key service behaviors needed in delivering
relentless customer care.
--- Motivate and coach sales associates to meet or exceed credit
goals. Improve team performance by identifying the need for
corrective action. Determine necessary corrective and execute.
--- Ensure shrinkage control in their area through the continual
training and management of associates.
--- Ensure team is executing successful clientelling efforts. Train
and coach associates on the features and benefits that clientelling
can produce.
--- Drive National Sales Events by assuring attainment of sales
team goals. Ensure that sales associates clearly understand the
importance of pre-sale events, as well as grass root events.
--- Establish and attain a daily recovery plan is in place.
--- Ensure team is maintaining dressing rooms to the audit and AP
standards.
--- Collaborate with the visual team to ensure that sales associate
standards training takes place on a regular basis, and that
new-hires participate in this training once they come on the sales
floor.
--- Collaborate with the Merchandising Team Manager,
ASM-Merchandise and visual associates, where appropriate, to
support overall merchandise presentation of the store.
--- Maintain a safe shopping and working environment.
--- Ensure that status checks are completed on a bi-monthly basis.
Utilize the status check as a way to monitor total sales associate
performance and provide feedback of sales performance and observed
behaviors. Address poor performers and coach them to achieve
expectations.
--- Provide effective coaching to improve performance of all sales
team associates.
--- Utilize the corrective action process to document and coach
poor performers on team consistently
--- Recognize associate performance and motivate sales associates
to improve sales and customer service.
--- Utilize the Belk boards to communicate upcoming activities as
well as store achievements and results.
--- Maintain a high level of team engagement. Provide efficient,
timely communication of policies and other information. Use
necessary desecration to address all concerns or problems that
develop within the selling area.
--- Recruit, interview, select and retain quality associates and
ensure all positions are filled in a timely manner.
--- Work with Lead Scheduler to develop weekly schedules that match
staffing to customer traffic and sales.
--- Supervise and manage the customer service experience is
assigned departments.
--- Open and close the store, including weekends, as needed
--- Approve escalated point of sale transactions such as returns
and voids, when needed to serve the customer.
--- Resolve customer service issues as needed.
--- Understand and be able to use all building operating
systems
--- Operational Management: receiving, processing and placement of
merchandise
--- Price change management, and merchandise return management
--- Maintenance and housekeeping management
--- Direct Floor sets and floor moves
--- Direct Sale sets and signing
--- Follow all policies and procedures related to asset protection
and safety - such as floor sweeps.
--- Ensure team uses safety equipment at all times in accordance
with OSHA regulations.
--- Support the review and execution of the store internal audit
processes, as it relates to the STM functions.
--- Direct Floor sets and floor moves
--- Direct Sale sets and signing
--- Follow all policies and procedures related to asset protection
and safety - such as floor sweeps.
--- Ensure team uses safety equipment at all times in accordance
with OSHA regulations.
--- Support the review and execution of the store internal audit
processes, as it relates to the STM functions.
Education / Experience Requirements:
Position Contribution Level: Intermediate Level
Minimum Education & Experience:
--- Four-year college degree or equivalent combination of education
and experience.
--- Experience in retail management.
--- Leadership Experience
Knowledge / Skills Requirements:
Proficient in computer business-related computer software
(Microsoft Word, Excel, Access, etc).
Physical Requirements:
--- Ability to use computer keyboard, standard telephone and other
related business equipment.
--- Must be able to lift up to 40 lbs.
--- Ability to push / pull receiving equipment weighing up to 500
lbs such as rolling flats, z-racks and pallet jacks.
--- Ability to stand for long periods of time.
--- Ability to twist, bend and stoop to retrieve items from floor,
shelves, racks, and hooks and place items on floor, shelves, racks
and hooks
--- Ability to work at a safe and steady pace.
Reporting Relationships:
Supervisor: Store Manager or Assistant Store Manager of Selling
Supervises: Sales Team Leads and Sales Associates
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application
experience easy and accessible to individuals with disabilities. We
are constantly making improvements to comply with the spirit of the
"Americans with Disabilities Act," and the Web Content
Accessibility Guidelines. If any of the information on the
belkcareers.com website is not accessible to you due to a
disability, please contact us via email at
HRSharedServices@Belk.com. Please provide the location of the
inaccessible information and the format you wish to have the
information presented and we will be happy to send it to you,
either via your email address or a separate mailing address you
provide. If you prefer, you may contact one of our friendly Shared
Services representatives at 1-800-588-3700 and we will be happy to
assist you with the application process.
We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require
all associates and managers to do so too and comply with employment
laws and regulations. All personnel actions are conducted in the
spirit of equal employment. We are committed to recruit, train,
promote and retain associates without regard to race, color,
religion, gender, gender identification and expression, national
origin, marital status, age, disability, genetic information,
military status, sexual orientation or any other characteristic
protected by applicable local, state or federal laws.
Keywords: Belk, Inc. & Belk eCommerce LLC, Mount Pleasant , Sales Team Manager, Executive , Mount Pleasant, South Carolina
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