Assistant Manager - Mount Pleasant
Company: Lush Handmade Cosmetics
Location: Mount Pleasant
Posted on: January 21, 2023
Job Description:
Position: Assistant Manager
Hours: 40 Weekly
Ever wondered what it's like behind the bubbles? #lushcareers
Lush North America has been creating fresh and handmade cosmetics
for the past 20 years- keeping our customers' bathtubs and showers
a little more magical through our retail shops across Canada and
the US. We are dedicated to the practices of fair trade sourcing
and supporting sustainable communities as well as giving back to
organizations that can make a difference through our Charity Pot
Program .
We Offer:
- A fun and funky store atmosphere where individualism is
encouraged
- A 50% discount off all our products to keep you smelling and
feeling fresh
- An unconventional retail structure to support your
entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from
within
Assistant Manager
As Assistant Manager, you bring Lush's Leadership Practices into
all elements of your business interactions with customers, fellow
staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt
and Evolve, Grow Talent, and Live with Purpose.
The ASM supports the Shop Manager as needed in all business areas
and as delegated by their Market Leader; as second-in-command the
ASM will pick up Manager duties as required to support a strong
customer experience, staff experience, shop operational excellence,
and exceeding sales goals.
Responsibilities: Sales & Customer Experience:
- Customer Service: collaborate with your team on plans to exceed
daily sales goals and ensure a unique and inclusive customer
experience that makes every visitor feel welcome, meets their needs
and makes their day.
- Building the Brand: educate our customers and staff on our
brand values, and articulate our position on Fighting Animal
Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian,
Handmade, and Naked Packaging in the shop and through community
engagement and other traffic-driving initiatives.
- Product Passion: increase the depth of your product knowledge
through constant learning and consistently make informed and
product recommendations for every need
- Driving Sales: demonstrate strong business acumen and
understanding of your metrics, budgets and reports and how to
impact them through behaviors on the floor to deliver profitable
results.
Team Leadership:
- Lead Fearlessly: Be present to support your team on the sales
floor, answer questions, remove obstacles, problem solve, and
motivate them to meet their sales goals
- Grow Talent: by owning your own development, assessing your
performance, seeking feedback and resources and opportunities to
improve and elevate your skills, knowledge and abilities; and
supporting the growth of your team through coaching and leading by
example.
- Be Real: with your needs and feedback for your team and leaders
and adaptable to the needs of the business as required
- Live with Purpose: engage your team at every level of your
business to ensure they are inspired, motivated and building strong
peer and customer relationships and are connected to the brand
values
- Recruitment and Selection: Support the staffing of your shop
with top-performing staff by working actively within your markets
to network, recruit, hire and succession plan.
- Staff Development: collaborate with your Manager on creating
and executing plans that improve staff engagement, retention,
performance, and Diversity, Equity, Inclusion and Belonging
practices.
Operational Excellence:
- Policies and Procedures: Support your manager to keep your shop
complaint and ensure your staff are practicing company standards
for opening and closing, product integrity, respectful workplace,
health and safety and daily communication. --- Stock and Inventory:
Support the training of your inventory team to abide by fresh
standards and rotation rules and manage ordering to ensure the
right products, in the right amounts are in the store at the right
times within your allocated budget.
- Visuals and Merchandising: Identify and support the development
of your team to take pride in a clean and beautiful work
environment and follow the merchandising and design standards to
provide a consistent customer experience and drive sales.
- Scheduling, Time and Attendance: ensure the right number of
staff with the right skill levels are scheduled at peak times and
that breaks and meals are allocated and recorded appropriately to
ensure staff wellbeing and payroll accuracy.
Qualifications:
Required:
- 1-3 years managing or supervising in a retail environment
- Excellent listeningand communication skills
- Excellent analytical, critical thinking and troubleshooting
skills.
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty and ethical
business
- Ability to work flexible hours to meet the needs of the shop
including holidays, evenings and weekends
Preferred:
-
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching
and feedback
- Proficient in excel, Microsoft suit, and adaptable to other
systems as required
- Basic HR skills in hiring, scheduling, training, and
performance management
- Experience in cross cultural collaboration and DEIB or social
justice training
- Fluency in Spanish, French or other languages
At Lush, we believe when we continue to foster a culture of
inclusion and respect within a diverse workforce, we are doing our
part in building a world where there is equal opportunity for all.
We recruit from a variety of employment agencies, community groups,
non-profits, and online social and job sites, and in our business
practices, strive to leverage the gift that diversity brings.
Lush North America unequivocally supports equal opportunity
employment for all applicants regardless of religion, race, color,
gender identity or expression, sexual orientation, ancestry,
ability, adverse mental health, and other characteristics both
defined, protected and enforced by the law under federal or
provincial/state jurisdiction.
Keywords: Lush Handmade Cosmetics, Mount Pleasant , Assistant Manager - Mount Pleasant, Executive , Mount Pleasant, South Carolina
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