SENIOR OFFICE SPECIALIST

Company: Central Michigan University
Location: Mount Pleasant
Posted on: April 4, 2021

Job Description:

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark this Job link. If you would like to print a copy of this position for your records, click on the Print Preview link. If you need to finish applying, click on the Continue this Job Application button. Please see Special Instructions for more details. You must submit an online application in order to be considered as an applicant for this position.Cover letters may be addressed to the Hiring Committee. Position Information Position Number 78260 Type of Recruitment External Position Title SENIOR OFFICE SPECIALIST Position Summary Duties performed are of a senior clerical nature handling significant details and duties that require ability to apply technical knowledge to clerical functions. It incorporates elements of other levels with a majority of effort associated with specialized support services or program related activities. It may include performing lead duties over other office professional employees and student staff. Specialized functions may include performing complex bookkeeping, general accounting, or duties requiring technical knowledge. Other key aspects of work at this level include a high degree of independence and latitude to prioritize work assignments. Required Qualifications
High school diploma or GED .
Three years of qualifying experience or a combination of education and experience that equates to three years.
Experience with Microsoft Word.
Customer service experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Ability to perform the essential functions of the job. Preferred Qualifications Knowledge of specific software programs, mainframe/systems skills may be desired by the hiring department. (i.e. Excel, Access, SAP ). Duties & Responsibilities
Operates the Facilities Management Service Center.
Operates the computerized facilities and infrastructure maintenance management system; types, classifies, distributes, costs and closes-out work orders; Establishes, issues and monitors recurring work orders.
Trouble shoots the work order system; responsible for the daily maintenance of the system; supervises data entry, protocols and procedures as they relate to the Facilities Management Service Center; follows-up on work orders 90 days or older; conducts daily work order processing; prioritizes special service requests and directs work to the appropriate shop; communicates with directors, supervisors, skilled trades personnel, contractors and staff which includes face-to-face, telephone, two-way radio, and email communications.
Handles Service Center complaints and customer relations; follows-up on work requests and complaints; communicates with customers at all levels.
Files and records maintenance work orders, corrects errors, and runs reports.
Performs special projects as assigned including researching, collecting and compiling data as directed.
Performs customer service duties and routing of calls to proper destination.
Performs student employee training and supervision; hires, trains and monitors students to ensure proper procedures are followed and execution of Service Center duties.
Oversees the delivery of department mail to and from campus.
Works with supervisor to establish procedures and training routines and protocols.
Essential Functions
This position is critical to dispatching employees and recording work in the Facilities Management maintenance system. This position is classified as an essential employee. Essential employees are required to attend work during weather events such as snowstorms, rainstorms, extreme cold, floods, and any other weather event that may cause a work stoppage or delay to the university. Other events such as economic, political unrest, local, state, or federal emergency will be treated the same as a weather event and the employee must report to work. Reporting times may be outside regularly posted hours. Check with your supervisor if there are questions how to handle specific situations.
Performs other duties as assigned. Supervision Exercised None. Message to Applicants You must submit an online application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee. Employee Group Office Professional Staff Pay Level

Pay Range $12.87 - $17.00 Division Finance and Administrative Services Department Facilities Operations Position Status Regular Position End Date Employment Status Full-Time FTE 1.0 Position Type 12 month Weekly Work Schedule Monday - Friday; 7:00am - 4:00pm; Some Nights and Weekends as Required At Will? No Location Mount Pleasant, MI About the Department About CMU Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 19,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. EEO Statement CMU , an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see http://www.cmich.edu/ocrie ). If you wish to see "EEO is the Law" posters, please click here . CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter. Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both. CMU's Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu Posting Ends 04/11/2021 Open Until Filled No Supplemental Questions Required fields are indicated with an asterisk (*).

• * How did you learn of this vacancy? Please indicate specific source (i.e., CMU website, Lansing State Journal, etc.): (Open Ended Question)
  • * Are you currently an internal employee of CMU according to the university's definition ?
    • Yes
    • No
    • * If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
      • Not Applicable
      • Dispatcher
      • Medical Faculty
      • Office Professional
      • P&A, SO or Faculty
      • Police
      • Public Broadcasting
      • Sergeant
      • Service Maintenance
      • Supervisory/Technical
      • * Do you have a high school diploma or GED?
        • Yes
        • No
        • * Do you have at least three years of progressively responsible clerical experience of a qualifying nature or a combination of education and experience that equates to three years of progressively responsible qualifying work experience?
          • Yes
          • No Optional & Required Documents Required Documents
          • Resume/Curriculum Vitae
          • Cover Letter Optional Documents
          • Other Document (1)
          • List of References Staff postings - Human Resources - Contact HR - (989)774-3753 - 109 Rowe
            
            Faculty postings - Faculty Personnel Services - Contact FPS - (989)774-7802 - 308 Warriner All data submitted via this site is secure and encrypted using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the Internet. To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
            .
            
            Any data not saved will be lost.
            
            Click 'OK' to keep your session active.

Keywords: Central Michigan University, Mount Pleasant , SENIOR OFFICE SPECIALIST, Accounting, Auditing , Mount Pleasant, South Carolina